New Delhi: Complaints relating to consumers’ grievances are likely to be disposed of faster at the district forums than at the State Commission meant to redress consumer problems in Orissa, a statement from the Ministry of Consumer Affairs, Food and Public Distribution reveals.
The ministry, through a written statement submitted by the Minister of State CR Choudhury in the Lok Sabha Tuesday, claimed that a higher number of cases is reported to be disposed of at the district forum in Orissa than at the State Commission which has a lesser disposal rate.
The statement which compared the all India data of consumer grievance redressals claimed that Orissa is reported to have 93 per cent disposal rate at district forums while it is 73 per cent at the State Commission.
The report claimed that by October 31, 2017, the district forums in Orissa were reported to have a total number of 111,250 cases since inception. Out of these, 1,03,504 cases had been disposed of and 7,746 cases are pending. On the other hand, the State Commission, at the end of the same period, had received a total of 25,492 cases since inception and disposed of 18,668 cases while 6,824 cases are still pending.
The minister said that to enable the consumer forums to function effectively, the Central Government has been providing financial assistance to the state governments for strengthening the infrastructure of consumer forums. They are also being provided computer hardware, software and technical manpower to computerise their functioning.