Bhubaneswar: As part of the ongoing efforts to help relief efforts in cyclone ‘Fani’ victims in Odisha, TVS Motor Company has activated a Road Side Assistance (RSA) service in the state.
The initiative is being backed by a 24 hour helpline which addresses customer queries in Odia and Bengali.
Further, 25 mobile vans are running in 10 districts across the state to ease the experience of vehicle transport for the customers. The service is being provided for free for primary warranty customers.
Commenting on the initiative TVS Motor Company Director and CEO KN Radhakrishnan said, ”Odisha has suffered from immense destruction of infrastructure due to cyclone Fani. To provide immediate relief to our valued customers, we have set up a 24 hours RSA helpline in the state as soon as the telecom lines were operational.”
He said the customers can contact the RSA team for resolution to their problems as well as avail the services of mobile vans.
”As a customer centric organisation, TVS Motor Company has always been at the forefront of providing support to our customers in times of national calamities and we are doing our bit to restore normalcy in the state.”
Through the company’s insurance partners, TVS Motor is also offering immediate release of 50 per cent advance for repair basis claims, minimum documentation for easy processing (RC and KYC) and hotline for video streaming surveys to speed up the approval process, according to a statement here on Thursday.
It may be mentioned here that among otherd, Tata Motors and Hyundai India have also announces similar facilities for their consumers in the state.