Cuttack: Director General of Police (DGP) RP Sharma Thursday inaugurated the ‘e-grievance mechanism’ of Western Range, Rourkela along with Sundargarh and Keonjhar police districts through video-conferencing at a function here.
‘Public Grievance Redressal and Monitoring System’ e-Abhijoga, an integrated government-to-citizen application system, based on web technology working round-the-clock, has been functioning at the state-level for quite some time now for redressal of public grievances.
This State Grievance Redressal Portal is used by Chief Minister’s Office, Home department, Chief Secretary’s Office, DGPO and by all government departments but it was not integrated with police stations of the districts.
Now, effort is being made to integrate all the PSs of Western Range to this Centralised Grievance redressal portal, the DGP said.
Police stations coming under Western Range Rourkela, i.e Rourkela, Sundargarh and Keonjhar police districts were linked to the e-grievance system of DGP Thursday.
Gradually, all the PSs will be covered under this ‘Centralised Grievance Redressal Mechanism’, he added.
One can directly lodge grievance to the concerned organisation and it can be interlinked to the PS level, Sharma added.
The e-grievance links are available in the Home Page of Orissa Police website. In case of any delay in the processing of the grievance, a citizen can put reminder for his/her lodged grievance.
PNN