Bhubaneswar: Ahead of the launch of the ‘Mo Sarkar’ initiative of the state Patnaik government, Odisha DGP B K Sharma Tuesday talked to some people visiting police stations to get their feedback about the behaviour of police personnel.
The ‘Mo Sarkar’ initiative will be launched in the state on Gandhi Jayanti Day October 2. Under the initiative Chief Minister Naveen Patnaik and department officials will directly talk to people on how they are treated while visiting police stations and government hospitals.
The DGP visited the State Crime Records Bureau (SCRB) here and talked to people about their impression on the behaviour of personnel at police stations.
“A system of rewards and punishment shall be in place for encouraging/ motivating the police personnel in achieving the aims and objectives of ‘Mo Sarkar’ initiative of the government,” the DGP said after reviewing the functioning of the State Call Center.
Police personnel who perform well in terms of manners, etiquettes, behaviour and response to citizens, will be suitably rewarded, the DGP said.
Odisha Police has developed a well-organised system for recording feedback from citizens who come to police station for various works.
While a state-level call centre has been established at SCRB which is working as the nodal agency for implementing ‘Mo Sarkar’ initiative, call centres have also been set up in all districts, ranges and the twin-city Police Commissionerate.
Call centre dashboard generates a randomized list of cases including FIRs, petitions and services in which feedback can be taken using mobile number of the complainant or petitioner, the official said.
Meanwhile, a woman, who has recently visited Dhauli police station, recounted her bitter experience with the cops while answering a few questions posed by DGP Sharma Tuesday.
