Bhubaneswar: In an aim to facilitate citizens, state Transport Commissioner Sanjeeb Panda Thursday directed all Regional Transport Officers (RTOs) to extend the working hours in the offices.
“Facilitation for citizen centric service in RTO offices and considering the present scenario, you are directed to extend the working hours in all working days depending upon number of LL/DL applications pending in your office, so that the offices will remain closed on government holidays,” Panda wrote to all RTOs.
He also urged the RTOs to hold camps in interior areas, colleges and block offices on holidays to provide services to motorists.
The transport officers also instructed to accept vehicle-related documents in electronic form during enforcement drives. Documents— driving licence, registration certificate, insurance and PUC—presented only through DigiLocker or m-Parivahan apps will be treated on par with the original documents. However, photographs or scanned images of such documents are not valid.
“In case a citizen is unable to show the digital copy or information on DigiLocker or mParivahan app, the enforcement agency can verify the details of DL and RC on their mParivahan app or e-challan app,” the Commissioner said.
