A video that has gone viral on social media has left many people shocked, triggering widespread debate over health insurance claims and transparency in the sector.
Shared on X, the clip features a man claiming that despite paying an annual premium of Rs 50,000 for his mother’s health insurance, he was unable to receive policy benefits when they were needed most. According to the video, his mother was diagnosed with a serious illness. Believing the insurance policy would provide financial support during the crisis, he approached the insurer to settle the claim.
However, he alleges that the experience was disappointing and distressing. In the clip, he claims he was made to wait for hours at the insurer’s office and that his claim was eventually rejected. He further alleges that an agent told him, “You didn’t take the policy after asking us.” His account has now become a major talking point online.
The post drew a flood of reactions from users. One commenter alleged that insurance companies have “one job — to collect money,” accusing them of misleading customers. Another user tagged government officials and called for intervention. A third person said they had been paying nearly Rs 80,000 in premiums for eight years and feared facing a similar situation when seeking medical coverage.
The viral video has raised broader questions about whether having health insurance is sufficient or whether challenges arise primarily at the time of filing a claim. The anger, distrust and anxiety expressed by users reflect growing concerns about transparency and accountability within the insurance sector.
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🚨 एक बेटा अपनी मां के इलाज के लिए हर साल ₹50,000 प्रीमियम भरता रहा भरोसा था कि जरूरत पर साथ मिलेगा।
मां बीमार हुई तो वह स्टार हेल्थ एंड एलाइड इंश्योरेंस के लखनऊ ऑफिस पहुंचा।
घंटों इंतजार कराया गया।
फिर क्लेम से इनकार।
ऊपर से एजेंट का जवाब “हमसे पूछकर पॉलिसी थोड़ी ली थी।”सवाल… pic.twitter.com/rWQNZXq4mz
— खुरपेंची स्वास्थ्य (@Khurpenchhealth) February 15, 2026
Responding to the allegations, Star Health Insurance issued a statement saying: “We recognise that health matters can be emotionally challenging. However, we reject the inaccurate and incomplete portrayal of the Lucknow claim, which omits material facts. During the assessment, the available medical information indicated a potential pre-existing medical history relevant to the claim. Supporting documentation was formally requested but was not furnished despite follow-up communications. The decision was taken strictly in accordance with the policy terms and conditions and is fully supported by documentary evidence.”
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